HELP CENTRE
Frequently Asked
Questions
Everything you need to know about PRIME Medical services, appointments, insurance, scan preparation, reports, and patient support in Jamaica.
Hours & Location
Where is PRIME Medical located?
We are located at 16–19 Little Premier Plaza, 8 Constant Spring Road, Kingston 8, St. Andrew. Look for the cream and red coloured building at the top of the plaza.
Get DirectionsWhat are your opening hours?
| Day | Medical Services | Radiology |
|---|---|---|
| Monday – Friday | 8:30 am – 9:00 pm | 8:30 am – 7:00 pm |
| Saturday | 8:30 am – 5:00 pm | 8:30 am – 7:00 pm |
| Sundays & Public Holidays | 10:00 am – 3:00 pm (all departments) | |
| Emergency Scans | Available 24 hours / 7 days a week | |
Are emergency scans available after hours?
Yes. PRIME Medical is available for emergency scans 24 hours a day, 7 days a week. Please call us immediately at (876) 926-2012 or (876) 665-6402 for emergency assistance.
Appointments
Do I need an appointment, or can I walk in?
Walk-ins are welcome for most visits. Appointments are recommended for certain procedures or scans that require advance preparation. We suggest booking at least one week in advance to secure your preferred time slot.
How do I book an appointment?
You can book in three ways:
- Online (Doctor’s Visit): rebrand.ly/doctor-visits
- Online (Radiology Scan): rebrand.ly/prime-scan
- By phone: (876) 926-2012 or (876) 665-6402
When you book online, we will call you to confirm so you can arrive with no wait time.
How will I know my appointment is confirmed?
If you booked online and provided an email, a confirmation email is automatically sent within three minutes. Please check your inbox and spam/junk folder. We also make reminder calls two days and one day before your scheduled appointment — so even if you missed the email, you will hear from us.
How do I reschedule or cancel an appointment?
Please contact us at least 24 hours in advance by calling (876) 926-2012 or (876) 665-6402, or through the online booking system at www.primedicalja.com.
What should I bring to my appointment?
- Valid government-issued photo ID
- Health insurance card (if applicable)
- Any referral letters from your doctor
- A list of any medications you are currently taking
- Previous scan images or diagnostic reports (for biopsies or follow-up scans)
Services & Specialties
What radiology services do you offer?
We offer a comprehensive range of radiology and imaging services:
- Ultrasound (abdominal, pelvic, obstetric, Doppler, and more)
- X-Rays (full body range)
- CT Scans (with and without contrast)
- Fluoroscopies (Barium Meal/Swallow, Barium Enema, HSG)
- Echocardiograms (resting; stress echo coming soon)
- Biopsies (breast, lung, and other tissues)
- Fine Needle Aspiration Cytology (FNAC)
- Saline Infusion Sonogram (SIS) / Sonohysterogram
- Hysterosalpingography (HSG)
- Urethrogram
A doctor’s referral is required for all scans. If you do not have one, you can book a consultation with our doctors first.
What medical specialties are available?
Our specialists cover a broad range of medical disciplines, including:
- Family & Preventive Medicine / General Practice
- Emergency Medicine & Geriatric Medicine
- Cardiology, Interventional Cardiology & Electrophysiology
- Endocrinology, Diabetes & Metabolism
- Gastroenterology, Hematology & Oncology
- Nephrology, Pulmonology & Rheumatology
- Infectious Disease & Sleep Medicine
- Gynaecology & Obstetrics, Women’s Health
- Paediatrics (including subspecialties)
- Ophthalmology / Eye Care
- ENT (Otolaryngology), Urology & Neurosurgery
- Psychiatry, Orthopaedic Surgery & more
- Skin Care & Aesthetic Medicine
Is MRI available at PRIME Medical?
Our MRI machine is currently undergoing servicing and is temporarily unavailable. We are unable to provide MRI pricing at this time. Please call us at (876) 926-2012 for updates on availability.
Do you offer blood tests or lab services?
Lab and blood test services are currently paused but will resume soon. We apologise for the inconvenience. Please call us for the most up-to-date information: (876) 926-2012.
What is the biopsy process?
Before any biopsy, a radiologist must review your previous scan images and the diagnostic report that recommended the biopsy. This determines feasibility and the approach required.
- If you have a prior CT scan: email your images and report to hello@primedicalja.com or radiology@primedicalja.com
- If no prior CT exists: you will first need a CT scan, which the radiologist will review before scheduling the biopsy
- Biopsy results typically take 3–4 weeks
- Additional charges may apply after the radiologist’s review
Do you welcome doctors wishing to use your facilities?
Yes! PRIME Medical welcomes medical professionals. We offer access to state-of-the-art operating theatres, specialized treatment rooms, and fully equipped spaces designed to enhance patient care. Contact our team at MedTeam@primedicalja.com or call (876) 926-2012 to discuss joining our network.
Preparing for Your Scan
How do I prepare for an Abdominal Ultrasound?
Fast for 8 to 12 hours before your appointment — avoid all food and drinks. Food and liquids in the stomach can obscure the structures being examined.
How do I prepare for a Pelvic Ultrasound?
Drink 32 oz (946 ml) of water — approximately two regular bottles — at least one hour before your appointment. Do not empty your bladder until after the exam is complete.
How do I prepare for a CT Scan (with IV contrast)?
Do not eat or drink anything except water for 6 hours before your appointment. Patients aged 50 or younger with no chronic illnesses do not need a BUN and Creatinine blood test before IV contrast.
How do I prepare for a CT KUB / Urogram?
- Do not eat or drink anything for 4 hours before your appointment
- Drink 32 oz (946 ml) of water 1 hour before your exam
- Do not empty your bladder until after the exam
What should I know before an MRI?
When MRI services resume, please follow these guidelines:
- Remove all metal objects: jewellery, accessories, and electronics
- Notify us of any implants, pacemakers, or medical devices
- Wear metal-free clothing; a gown may be provided
- Share your full medical history, including any tattoos
- Inform us if you are or may be pregnant
- Let us know if you experience claustrophobia or anxiety
- Arrive 15 minutes early for your appointment
How do I prepare for Fluoroscopy (Barium Meal / Enema)?
Barium Meal / Swallow: Avoid all food for at least 8 hours before the exam.
Barium Enema requires multi-day preparation:
- 3 days before: Light liquid diet — juices, soups, porridge (no solid food)
- 2 days before: Take a Dulcolax 10 mg tablet
- 1 day before: Take a Dulcolax 10 mg tablet; one dose of Epsom salt at 12 noon and another at 6 pm; fluids only for 12 hours
- Stay well hydrated to prevent dehydration
Reports & Results
How long does it take to receive my radiology report?
Turnaround time depends on the service tier you select at the time of your scan:
| Service Tier | Turnaround Time |
|---|---|
| Standard | Within 4 business hours |
| Discounted – Tier 1 | Within 1 business day (24 business hours) |
| Discounted – Tier 2 | Within 2 business days |
Note: Business hours exclude weekends and public holidays. Discounted rates are not available after 6:00 pm, on Sundays, or on public holidays.
How and where will my report be delivered?
Reports are automatically emailed to both the patient and the referring doctor (if email addresses were provided at the time of the scan). If no email was provided, you must collect your report in person at our office. Images can be delivered via email or on a CD burned at our office.
What if my report is overdue?
First, verify that the full turnaround time (including business day constraints) has passed. If your report is genuinely overdue:
- Call or email us — this is the fastest way to escalate the issue
- Or visit our office in person — we guarantee that any overdue report will be issued on-site
Contact: (876) 926-2012 · hello@primedicalja.com
Are same-day results available?
Same-day results are available depending on the radiologist’s workload and are subject to an additional charge. Please call to confirm availability: (876) 926-2012 or (876) 665-6402.
How do I access my medical records?
You can request your medical records by contacting our office. We provide both physical and electronic copies. An additional fee may apply. Reach us at (876) 926-2012, (876) 665-6402, or hello@primedicalja.com.
Insurance & Payment
What insurance plans do you accept?
We accept all major health insurance plans, including Sagicor, Guardian, Canopy, Medecus, and more. If you are unsure whether your plan is accepted, call us at (876) 665-6402.
Please note: Health insurance is not accepted for HSG (hysterosalpingogram) procedures. Payment is required at the time of service, and you may then submit a claim to your insurance provider for reimbursement.
What payment methods do you accept?
- Cash
- Credit and debit cards (multiple currencies)
- Online payments via www.primedicalja.com
- Bank transfers (contact us for details)
- Major health insurance (Sagicor, Canopy, Medecus, and more)
Note: Payment plans are not available at this time. Itemised invoices are provided to all patients and can also be sent via email.
Can I get a cost estimate before my procedure?
Yes. To receive a cost estimate, please provide a copy of your referral (image or PDF) and call our office. Our staff will give you a full breakdown based on your specific needs and insurance coverage. Please note that pricing may vary upon arrival. Call (876) 926-2012 or (876) 665-6402 to confirm.
How do I submit an insurance claim?
Contact our billing department at hello@primedicalja.com or call (876) 926-2012. Our team will assist you with the necessary paperwork and submission process.
Can I pay for someone else’s treatment?
Yes. You can pay for relatives and friends through our secure online payment platform at www.primedicalja.com. We accept debit/credit cards (multiple currencies) and bank transfers.
Patient Support
Can I speak directly with a doctor or healthcare provider?
Yes. Call our office and a member of our staff will arrange a consultation. Reach us at (876) 926-2012 or (876) 665-6402.
Will I receive appointment reminders?
Yes. We send reminder calls two days and again one day before your scheduled appointment. Email reminders are also sent if you provided an email address at the time of booking. Please ensure your contact details are up to date.
Do I need a referral for all services?
A doctor’s referral is required for all radiology scans (ultrasound, X-ray, CT, fluoroscopy, etc.). General medical consultations and most clinical services do not require a referral — you may walk in or book directly. If you need a referral, our doctors can provide one: Book a Doctor’s Visit.
Can I get a referral to a specialist?
Yes. Our doctors can provide referrals to specialists based on your medical needs and test results. Book a consultation at rebrand.ly/doctor-visits or call us to arrange an appointment.
How do I leave a review or feedback?
We value your feedback! You can leave a review through the links below:
Review Medical Dept. Review Radiology Dept.Still have questions?
Call PRIME Medical at (876) 926-2012 or (876) 665-6402, or email hello@primedicalja.com for assistance.
